We aim to provide a professional and transparent service. If you are unhappy with any part of our service, please contact us.
How to complain
Email a written summary of your complaint to our team. Include your name, contact details, the deal reference (if any) and a description of the issue.
What happens next
- We will acknowledge your complaint within 5 working days
- We will investigate and provide a substantive response within 8 weeks
- Where appropriate, we will explain corrective action taken
Scope
Because we act as an introducer and not a regulated adviser, complaints relating to the conduct or product of a third-party lender or broker should also be directed to that firm. They will have their own complaints handling procedure and, where applicable, access to the Financial Ombudsman Service.